Privacy
Policy – FOMO Cabs

We collect information to provide safe, efficient, and reliable transportation services and such information may include:

• Personal Information: When you create an account or book a ride, we may collect full name, mobile number, email address, profile photo (optional), pickup & drop locations, saved addresses, and emergency contact details.

• Location Information: To provide ride services, we collect real-time GPS location, trip route details, ride history, and device location permissions. Location detail is collected only when the FOMO app is in use or during an active ride.

• Payment Information: We do not store full credit or debit card details. We may collect UPI ID, last 4 digits of your card, payment transaction ID, billing amount and wallet usage. Payments are processed through RBI-compliant payment gateways. We follow applicable security standards for storage of financial information as per applicable laws.

• Device & Technical Data: IP address, device model, operating system, app version, and crash logs & performance data. This may help us improve app stability and safety.

• Driver Partner Information: For driver onboarding we collect driving license, vehicle RC, insurance and permit, KYC compliance documents, bank details for payouts, background verification details, and other details as may be required.

We use collected data/information for:

• Booking and managing rides

• Route optimization & driver allocation

• Safety tracking and live ride monitoring

• Customer support and dispute resolution

• Fraud prevention & identity verification

• Sending ride alerts, OTPs and notifications

• Improving service quality and app performance

• Corporate billing & reporting (for business clients)

• Compliance with legal and regulatory requirements

We do NOT sell your personal data. Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required under applicable laws.

We process personal data for lawful purposes including performance of our services, compliance with legal obligations, safety and fraud prevention, and other legitimate business purposes.

We only share information where necessary:

• With Drivers: Name, pickup and drop location, and contact via masked number.

• With Customers: Drivers may see pickup location, drop location and name (first name only).

• With Payment Partners: To process transactions securely.

• With Corporate Clients: For corporate bookings: ride details and billing reports. No personal payment data is shared.

• With Law Enforcement Authorities: We may share data when required by law enforcement authorities, or under a court order, or government request.

• With Trusted Service Providers: Cloud hosting, SMS/OTP, analytics and support vendors process data on our behalf subject to confidentiality and security obligations under applicable law.

Your information may be stored or processed on secure cloud servers located in India or outside India. Any transfer of personal data outside India will be carried out in accordance with applicable Indian laws, including restrictions that may be notified by the Government of India from time to time.

For safety purposes FOMO Cabs may provide live trip tracking, emergency SOS, ride sharing link, and driver verification & ride audit.

• Location data is retained only as long as necessary for safety and compliance.

We retain personal data only as long as necessary for the purposes for which it was collected, or as required under applicable laws.

Users may request deletion of such data subject to regulatory requirements.

We implement reasonable security practices and procedures and use industry-standard safeguards to protect personal data from unauthorized access, disclosure, alteration or destruction:

• Encrypted data transmission (HTTPS)

• Secure servers

• Access control & authentication

• Masked phone numbers

• Limited employee access

While we implement reasonable security practices and procedures, no system can be 100% secure. Users are advised to keep OTPs passwords, and account credentials confidential and not share their account details or login information with any third party. FOMO Cabs shall not be responsible for any unauthorized access arising from your failure to maintain the confidentiality of your account credentials.

You may:

• Access your data

• Correct profile details

• Request account deletion

• Withdraw permissions (like location)

• Opt-out of promotional messages

• Withdraw consent for processing of your personal data

• Nominate individuals (as per applicable laws)

For requests, contact: privacy@fomocabs.com. If you are not satisfied with our response, you may have the right to seek remedies under applicable law.

You may withdraw your consent for processing of personal information/information at any time; however, withdrawal of consent may affect our ability to provide certain services that require such information. In such cases, we may be unable to continue providing those services.

Our services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors.

Our app may use third-party services such as:

• Payment gateways

• Maps & navigation providers

• SMS/OTP providers

• Analytics tools

Their privacy practices are governed by their respective policies. These third-party service providers operate independently and have their own terms and privacy policies. We do not control and are not responsible for their privacy practices, security standards, content, accuracy, availability, or services. Any interaction, transaction, or data sharing with such third parties is governed by their respective terms and policies. We shall not be liable for any loss, damage, misuse of data, or claim arising out of or in connection with the services provided by such third parties.

Users are advised to review the privacy policies and terms of such third-party service providers before using their services.

We may update this Privacy Policy periodically. Users will be notified via app or website updates.

Continued usage after update means acceptance of the revised Privacy Policy.

FOMO Cabs Zopflix Softech Private Limited Plot No 5, HSIDC, IT Park Rd, Sector 22, Panchkula, Haryana 134109, India Privacy Contact: privacy@fomocabs.com

Grievance Officer Name: Indermohan Singh Email: indermohan@fomocabs.com

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